How will my order arrive?
Please see individual product page for how your item will arrive.
Can I add a gift message with my order?
Yes, please add your Complimentary Gift Message Card on the shopping cart page. If you would like multiple gift messages please state which gift message goes with each item. (All gift messages will be copied exactly how they are received. With Love Beckie is not responsible if you type incorrectly.)
Can I send direct to the recipient?
Yes, you will be given the option to add the delivery address on the checkout page. If you wish to change the delivery address after you have placed the order, please email email@example.com within 1 hour of placing the order.
Can the Sterling Silver Bracelets be made to measure?
Yes, all Ladies Sterling Silver Bracelet's are made to the standard of 17.5cm.This can be changed at no additional cost up to 18.5cm if we are notified at the time of ordering. Leave your new size in centimetres in the notes section of the checkout.
If you require a larger size than 18.5cm please add the Re-Size Bracelet option to your basket. Leave the new size you would like in centimetres in the notes section of the checkout.
Can I get matching Adult and Children Bracelets?
Yes, please email firstname.lastname@example.org to discuss this.
Can I cancel my order?
Orders can be cancelled or amended within 24 hours of placing the order, only if your order hasn’t been started. Please email email@example.com if you need to make changes to your order.
What do I do if my order doesn’t arrive?
Under the unlikely circumstance that your order doesn't arrive, please email firstname.lastname@example.org
What do I do if my order arrives faulty?
All our orders are handmade to order, with love and care and are carefully checked before packaging. In the unlikely event that your order has arrived faulty/damaged, please contact us within 48 hours of receiving it. Please email email@example.com with your full name, email address, order number and attach an image(s) of the item.
What do I do if the discount code won't work?
Discount codes can't be used in conjunction with any other offers or sale items. If the code still isn't working on full prices items, please email firstname.lastname@example.org
My personalised Wish String Card has arrived with the incorrect spelling. What can I do?
All text for the personalised Wish String Cards are copied exactly how we received it. It is you responsibility to check you have typed the correct spelling.
In the circumstances that we have made the mistake please email email@example.com within 48 hours of receiving your order.
I have mis-typed the spelling of the name required on the Wish String Card, what should I do?
Please email firstname.lastname@example.org within 1 hour of placing your order with the correct spelling. Changes can only be done if your order hasn’t been started.
Can I return a personalised Wish String Card?
Unfortunately items that have been personalised can't be refunded, exchanges or cancelled.